CUSTOMER SUPPORT

We are here to help you!
Q1: Do you offer free shipping?

Yes, we offer free shipping on all orders unless otherwise stated during checkout.

Q2: How long does delivery take?

Delivery usually takes between 5 to 14 business days. Most customers receive their orders within 7 to 11 days.

Q3: How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Q4: Can I cancel or change my order after placing it?

Orders can only be modified or canceled before they are processed. Please contact us as soon as possible at support@innovione.com.

Q5: What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment options shown at checkout.

Q6: Do you ship internationally?

Currently, we ship to the United Kingdom, Germany, and Australia.

Q7: Is my payment information secure?

Absolutely. We use SSL encryption and secure payment gateways to ensure your personal and payment details are protected.

Q8: What should I do if I receive the wrong product?

Please contact us immediately at support@innovione.com so we can resolve the issue quickly.

Q9: Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders and manage returns more easily.

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